When a hospital visit gets lost in a text thread, or a follow-up lives on a sticky note, that is the gap CareNote was built to fill. Church care teams receive, assign, track, and follow up on every care need in one shared system, so nothing depends on one person's inbox or memory.^1
CareNote carries each need through its workflow: receive, respond, report, and follow up.^1 The Care Action Center surfaces unassigned requests and overdue follow-ups, the Risk Radar flags people with no recent contact, and a morning Daily Beacon brings priority alerts.^1 Volunteers accept assignments and file reports by email or SMS without a login.^1 Before a visit, an AI Care Story briefing summarizes a person's care history into themes, concerns, and recommended actions.^5 Care Table coordinates meals inside the care request, and the newer Care Needs add-on does the same for practical help such as lawn care and errands.^8 The platform syncs people with nine church management systems, including Planning Center, Breeze, and Rock RMS, and it works in Spanish and Dutch.^1 CareNote says it is trusted by over 800 care teams in 18+ countries, caring for over 681,000 people.^1 It is subscription-based with a free trial; the pricing page sets out the plans.^6
Reverend Donnell Wyche built CareNote out of his own congregation's experience. He has served as Senior Pastor at Ann Arbor Community Church since 1999 and came to ministry with a computer science degree and work as a solution architect at IBM.^2 He began building CareNote in September 2021, released a beta in March 2022, and has kept rebuilding it since, most recently version 6 in January 2026.^2 Recounting his Care Ministry Podcast conversation with Laura Howe of Hope Made Strong, Wyche wrote that his early team coordinated care with prayer cards and email, and "we were dropping the ball on follow-up."^9 On the same podcast, he put the heart of the work this way: "Every disclosure at the church door is an invitation to love someone better."^7
"Instead of relying on scattered text messages, we now have a clear system for managing hospital visits and follow-ups." - Bella O., All Nations Church^1
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