If your church is tired of watching processing fees eat into every dollar given, My Well Ministry was built for exactly that frustration. Founded by John Pitzaferro — a payments-industry veteran who built TransNational Payments and saw firsthand how churches were being overcharged — My Well is a 501(c)(3) nonprofit that provides donation management technology at cost, with no hidden fees.^1 Since 2005, they've helped churches save more than $80 million in fees, freeing resources that would have otherwise gone to processing costs.^2
The My Well Giving Platform offers multiple ways to give: custom-branded giving pages optimized for any device, a mobile app with Apple Pay and biometric security, text-to-give via shortcode, QR codes for in-service announcements, and stock and crypto giving for non-cash contributions.^3 On the admin side, churches get dashboards for tracking giving trends, recurring gift health, effective rate reporting, and gateway reconciliation — plus seamless migration tools that transfer existing givers and schedules.^3 My Well integrates natively with Rock RMS, Planning Center (automatic donation syncing and donor matching), TouchPoint, and QuickBooks, with robust APIs for custom integrations.^4^14
In June 2026, My Well launched Shepherd AI™, a proprietary giving intelligence platform built natively inside the My Well admin portal.^6 Unlike generic chatbots, Shepherd AI is read-only by design and scoped to one organization, helping church staff ask questions in plain language about giving trends, failed payments, settlement activity, recurring gift health, and donor care moments — turning giving data into clear next steps without digging through reports.^6
What makes My Well unique is its nonprofit model. The name comes from the story of Dick and Terri Greenly, founders of Water4, who used profits from their well-drilling business to dig wells for those in need. Pitzaferro's "well" turned out to be payment processing.^1 Unlike donor-funded nonprofits, My Well sustains operations through a transparent ministry access fee rather than charitable fundraising, and has operated at surplus since 2018 — reinvesting resources into the technology and people that serve churches.^2 My Well calls this "Return on Ministry": every dollar saved through better stewardship stays focused on ministry, discipleship, outreach, and Kingdom impact.^2 Under Executive Director Matt Morris, with Carolyn Irwin now serving on the Board of Directors, the ministry continues its "Second Mile Support" approach — ministry consultants walk alongside church staff for setup, strategy, and ongoing optimization, not just tech support.^7
Trusted by churches and ministries nationwide.^9
Why Churches Love It"They listen, are responsive, ask for feedback, and are very accessible. The level of their customer service and the ease of use of their platform are top notch." — Emily F., Executive Director^10
"I love that a non-profit has stepped into this space to help other non-profits make the most of the generosity of their donors." — Shane K., Operations Director^10
"Saves Churches a TON of Money! They predicted we would save about $15,000 per year in credit card fees. We are on track to do that." — Andy J., Executive Pastor^10
Notable- 501(c)(3) nonprofit — the only donation management service that is also a ministry^1
- Helped churches save $80M+ in processing fees since 2005^2
- Shepherd AI™ — proprietary giving intelligence for plain-language giving insights (June 2026)^6
- "Return on Ministry" model — sustainable ministry access fee, surplus operations since 2018, not donor-funded^2
- Integrates with Rock RMS, Planning Center, TouchPoint, and QuickBooks^4^14
- Stock and crypto giving built into the platform^3
- Executive Director Matt Morris; Carolyn Irwin transitioned to Board of Directors^8
- Team of 20+ employees; attended ARC Conference 2026^7
- PCI Level 1 Compliant; bank-grade encryption; church-owned data^3
- Featured on FaithFi's Stewardship Leader podcast^11
- Available on iOS and Android with Apple Pay support^12
- Based in Downers Grove, Illinois^13
